Your personal information matters to us. This policy transparently explains how the data you provide on the ko93 platform is collected, stored, used, and protected.
Ko93 is an internationally licensed online gaming platform serving players in Bangladesh and beyond. This privacy policy explains how ko93 collects, uses, and protects your personal information.
By using ko93's website, mobile app, or any of our services, you agree to the terms of this privacy policy. Your information is a trust we take seriously — and we handle it with the highest level of responsibility.
Please note: This privacy policy applies alongside ko93's terms and conditions. Together, they govern the relationship between you and ko93.
This policy applies to: the registration process, login activity, gameplay, deposits and withdrawals, customer service interactions, and use of any ko93 digital service.
Ko93 collects only the information that is necessary. We never collect excessive or unnecessary personal data. A full list of what we collect is provided below:
| Data Type | Example | Reason for Collection | Status |
|---|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC verification and age confirmation | Mandatory |
| Contact Information | Mobile number, email address | Account verification and support | Mandatory |
| Financial information | Mobile Banking/Nagad number, transaction history | Payment Processing & Fraud Prevention | Mandatory |
| Device Information | IP address, browser, and device type | Security Verification & Service Improvement | Automatic |
| Gaming Activity | Game history, bet amounts, wins and losses | Responsible Gaming Monitoring | Automatic |
| Contact History | Support chat, email correspondence | Service Quality Improvement | Optional |
Automatic Data Collection: Certain information is collected automatically while you browse ko93, such as your IP address, browser type, session duration, and pages visited. This data is used to improve service quality.
Ko93 uses the information it collects solely for the legitimate purposes outlined below. Your data is never used for any other purpose without your consent.
Opt Out of Marketing: You can opt out of marketing communications at any time. Simply let our support team know and we will take immediate action.
Ko93 uses industry-leading technology to keep your data secure. Our security infrastructure is regularly audited by independent third parties.
Your role: Security is a shared responsibility. Use a strong password, keep 2FA enabled, and never share your login credentials with anyone.
The ko93 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use three types of cookies:
| Cookie type | Purpose | Validity Period | Controls |
|---|---|---|---|
| Login sessions, security tokens, language settings | Deleted at end of session | Cannot be disabled | |
| Page visits and user behavior tracking | 12 months | Optional | |
| Displaying relevant ads and offers | 30 days | Optional |
You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Every ko93 member has the following rights over their personal information. Contact our support team to exercise any of these rights.
You can find out what information we hold about you.
You may request corrections to any inaccurate or outdated information.
Request deletion of your data where there is no legal obligation to retain it.
Restrict the processing of your data under certain circumstances.
Request a copy of your data in a portable format.
Opt out of marketing or optional data processing at any time.
Request process: ko93 will respond to rights requests within 30 days of receipt. Complex cases may take up to 90 days, but you will be informed in advance if that is the case.
Ko93 retains your information only for as long as necessary. Retention periods are determined by legal requirements, business purposes, and the status of your account.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal and regulatory requirements |
| Financial transactions | 7 years | Compliance with AML and Tax Laws |
| KYC documents | 5 years after the end of relationship | International gaming license conditions |
| Customer Service Log | 3 years | Service Quality Improvement & Dispute Resolution |
| Analytics Data | 18 months | Platform Development |
| Marketing Consent | Until consent is withdrawn | Communication based on your preferences |
Once the retention period expires, your data is securely and permanently deleted or fully anonymized so you can no longer be identified in any way.
Ko93 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
To parents and guardians: If you suspect your child has created a ko93 account, please contact our support team immediately. We will act promptly.
Ko93 reserves the right to update or amend this privacy policy at any time. You will be notified in advance of any significant changes.
For any privacy-related questions, complaints, or rights requests, please contact our dedicated Privacy Team.
Our support team is available 24 hours a day, 7 days a week.
Available 24/7Response Time: General queries are responded to within 24 hours; formal privacy rights requests are handled within 30 days.
Ko93 is more than just a gaming platform — it's a place where every piece of your personal information is protected with the utmost care.
All your data is protected with 256-bit SSL encryption — security at every level, from transmission to storage.
Ko93 never sells your personal information to third parties. Your data belongs to you.
You have full rights to view, correct, or delete your data. Submit a request at any time.
Our security measures are regularly reviewed and audited by independent expert teams.
What we collect, why we collect it, and how we use it — everything is clearly set out in this policy.
Our dedicated team is available 24/7, seven days a week, to assist with any privacy-related queries.